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HR Dept training courses

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First Floor, 3 Brook Office Park Emersons Green Bristol BS16 7FL


Performance Management Workshop – 9th February 2017

This course will develop your skills on managing others and their performance from day to day management to 121’s and formal reviews. This is a great course for anyone looking to give staff new responsibilities, and improve their workforce’s performance and delivery.

This workshop will cover:

  • 121’s and appraisals
  • Guidance on formal procedures
  • How to set realistic standards and targets
  • What training and guidance you as an employer can provide to employees
  • What steps to take when an employee’s performance doesn’t meet requirements
  • The disciplinary procedure, from informal meetings through to dismissal
  • A brief overview of sickness absence and return to work interviews

By the end of the course delegates will have developed an understanding in the skills required to effectively manage the performance of their team.


Emergency First Aid at Work – 21st February 2017

This one day course will provide theoretical and practical training in basic lifesaving first aid. By the end of the course, delegates will be trained to act as the Emergency First Aider in their workplace.

Intended for

The emergency first aider in a smaller or low risk workplace.      

Why choose this course?

Every employer, even those with fewer than five employees, must carry out an assessment of the risk in their workplace and must decide what level of first aid provision they must provide. Issues to consider could include the type of work activities taking place, what possible injuries might occur, the size and layout of the workplace, and the proximity to emergency services.

Where injuries in the workplace are likely to be relatively minor, such as cuts, this course may be more suitable than the three day Level 3 First Aid at Work course.

This workshop will cover including:

  • Actions in emergency
  • CPR
  • Basic Life Support
  • Wound and bleeding
  • Epilepsy
  • Minor burns and scars
  • Shock


There will be a practical assessment throughout the course, topped off with a theoretical assessment.


Recruitment & Interviewing Skills Workshop – 2nd March 2017

Employment starts with recruitment. Get this right and not only will you avoid a whole host of employment issues down the line, you’ll also get the best talent on board that’ll take your business to the next level.

This course will cover:

  • How and when to advertise for new staff
    • What the best recruitment methods are
    • Competency based interviewing
    • Tips and techniques for consistent and effective interviews
    • Role match and personality profiling
    • What the RISKS are in recruitment and how to avoid them

By the end of the course you will have developed your recruitment and interviewing techniques, a great skillset to have in-house and it’s one that can save you and your business a whole load of expensive agency fees!


Effective Team Leader Workshop – 9th March 2017

Our half day course aims to identify and develop key skills and qualities that help to build an effective team leader, suitable for delegates who are new or current team leaders/s supervisors, or those who have had no formal training in leadership skills.

This course will cover:

  • The qualities and skills required to become an exceptional team leader
  • How to set objectives
  • The use of effective communication
  • How to say “No”
  • Techniques to delegate successfully
  • The importance of team working and how to motivate staff.

By the end of this course delegates will have gained realistic and practical methods to effectively lead a team and be able to identify key skills and qualities involved with becoming a great team leader.


Essential Health & Safety – 16th March 2017

This half day course provides an excellent opportunity to develop your understanding of Health and Safety to assist you in understanding and undertaking your duties

This workshop will cover including:

  • Your individual responsibilities for your own safety and the safety of others
  • Typical workplace hazards and how these are controlled
  • How to achieve good Health and Safety management in your workplace
  • Legal requirements and liabilities
  • How to undertake a risk assessment

By the end of the course, delegates will have a greater understanding for their Health & Safety responsibilities and how to undertaking essential duties to ensure the safety of others and themselves. 0117 9702955

2017 Workshops

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Performance Management – Wednesday 21st June 2017

Handling staff performance on a day-to-day basis within the workplace does not have to be an onerous task.

This round up will provide you with some all-embracing guidance and will give you the skills and techniques you need to help ensure that your staff perform to the peak of their abilities.

Topics we will cover include:

• Induction
• Probationary periods
• Conduct
• Capability
• Managing attendance
• Objective setting
• Improving poor performance
• Supervision
• Appraisals

Carrying out Staff Appraisals – Wednesday 20th September 2017

A lot of Managers dread appraising their staff almost more than anything else. A lot of staff don’t think much of it either. Badly conducted appraisals can do quite a lot of harm to staff relations. Some organisations see appraisal interviews as perhaps their most powerful and effective instrument for keeping people happy and motivated and for getting the highest productivity and the best value out of them. The difference lies in what you think the appraisal process is for.

During this workshop we will provide you with the skills and knowledge to effectively structure and deliver performance appraisals and by the end you will be able to:
• Recognise the benefits of the appraisal process
• Structure an appraisal
• Recognise the key skills required during appraisals
• Managing emotion and conflict during appraisals
• Provide constructive feedback
• Use your appraisal paperwork

Resolving Staff Problems – Wednesday 6th December 2017

Dealing with disciplinary and / or grievance situations can take up considerable management time so it is essential that business owners deal with such issues in a timely, consistent, fair and legal manner to avoid damage to their business and potential cost implications. In this workshop we will equip you with the tools and skills necessary to resolve your staffing problems.

• Why we have disciplinary and grievance procedures
• The ACAS Code of Practice
• Using informal methods to resolve issues
• How to gather information and carry out investigations
• The formal stages of conducting disciplinary and grievance processes
• The levels of appropriateness of disciplinary sanctions
• Employees rights and the need for appeals
• What the risks are to your business if you fail to follow correct procedure

Our aim with these is to give you a clear understanding of why you need to comply with employment legislation and how you can do so in a timely and cost effective way, mitigating risks to your business as well as advising you on good HR Practice.

If you would like more details or to book you place, please contact us on 01392 349560 or

Venue: Exeter Racecourse, Kennford, Exeter, Devon EX6 7XS

Price: £45 + VAT (a discounted price of £40 + VAT will apply to companies who have attended a previous one of our workshops) 01392 349 560

Managing conflict

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Gemini House Groundwell Industrial Estate Swindon Wiltshire SN25 5AJ View map +

None of us like to admit there are simmering of conflict where we work, but at some point, if we haven’t already, we will all be faced with a conflict situation.

 Knowing what is is and how to deal with it is key to ensuring it doesn’t escalate.

In this informative and interactive workshop, we will take you on a practical tour of Managing Conflict, covering the 3 Rs – Recognising, Responding and Resolving. We will not only explore conflict in the workplace, but give you practical tips on handling those difficult conversations and an insight into the role of mediation.

Who is it for?

This workshop is aimed at line managers or those who have supervisory responsibilities and day-to-day management of others.

Lunch will be provided. 01793 683 398